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This work package analyses how zero emission buildings perform in real life conditions that are characterized by a high number of non-technical influences. End-users exhibit unexpected behaviours, building operators act on a tight time budget, and economic considerations influence which solutions are selected when the building is built. The research conducted here aims at describing societal, cultural and political patterns that can be used to deliver zero emission buildings that work at least as well as expected when they are used, operated and implemented by real human beings.